CORRELATING A TASK WITH A COMMAND TO PERFORM A CHANGE TICKET IN AN IT SYSTEM

An approach is provided for controlling a task to perform a change ticket. The task is correlated with command(s) to perform the task, and first and second computer system(s). Authorized user(s) utilize the first computer system(s) to remotely log into respective second computer system(s). A request...

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Bibliographische Detailangaben
Hauptverfasser:	Hinton Heather M, Radhakrishnan Rajesh, Anderson Eric M
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	An approach is provided for controlling a task to perform a change ticket. The task is correlated with command(s) to perform the task, and first and second computer system(s). Authorized user(s) utilize the first computer system(s) to remotely log into respective second computer system(s). A requestor utilizes a first computer system to make a request to execute one of the command(s). A second computer system is determined to be remotely logged into by the first computer system to receive the request. It is determined whether (a) the first computer system is one of the first computer system(s) correlated with the task and (b) the second computer system is one of the second computer system(s) correlated with the task. Based in part on (a) and (b) being true, the requested command is executed. If (a) or (b) is false, then execution of the requested command is prevented.