PROVIDING SOCIAL INSIGHT IN EMAIL

PROVIDING SOCIAL INSIGHT IN EMAIL

A social insight is provided in an email. A communication application initiates operations to provide the social insight by receiving action(s) performed on the email by a recipient from a tracking service. The tracking service is authorized to track the action(s) and provide the action(s) for analy...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: Friend Ned Bearer, Meisels Josh, Piccolo Christian, Lin Sherry
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:A social insight is provided in an email. A communication application initiates operations to provide the social insight by receiving action(s) performed on the email by a recipient from a tracking service. The tracking service is authorized to track the action(s) and provide the action(s) for analysis. The action(s) are also tracked in real time. A feedback is generated based on the action(s). The feedback is presented to a participant within the email or a conversation associated with the email.