UPDATING SERVICE LEVEL TARGETS

Updating service level targets may include aggregating a plurality of actions performed over each of a plurality of information technology service management (ITSM) records in a single service level target (SLT) database table since a prior update. Examples may include applying the aggregated plural...

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Bibliographische Detailangaben
Hauptverfasser:	Biron Ran, Roit Yoni, Atedgi Einat, Vesterman Cohen Jony, Tzadikevitch Gil
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Updating service level targets may include aggregating a plurality of actions performed over each of a plurality of information technology service management (ITSM) records in a single service level target (SLT) database table since a prior update. Examples may include applying the aggregated plurality of actions to the SLT database table in a bulk operation. Examples may further include updating, at a predetermined elapsed time, each of the plurality of ITSM records in the SLT database table.