INFORMATION TECHNOLOGY (IT) TICKET ASSIGNMENT

A system includes a search window selection engine to determine a search window size based on a time period associated with an information technology (IT) ticket and select a search window of the determined search window size. The system also includes a time period instance merge engine to merge ove...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser:	Sityon Arik, Hotman Elad, Tzadikevitch Gil
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	A system includes a search window selection engine to determine a search window size based on a time period associated with an information technology (IT) ticket and select a search window of the determined search window size. The system also includes a time period instance merge engine to merge overlapping time periods of a positive type and merge overlapping time periods of a negative type. The positive type is acceptable for assignment of the IT ticket and the negative type is not acceptable for assignment of the IT ticket. The system also includes an IT assignment engine to assign the IT ticket in the selected search window based on whether the merged overlapping time period instances of the positive type is of a time length at least equal to the time period associated with IT ticket. Methods are also disclosed.