INFORMATION PROCESSING APPARATUS, FAILURE MANAGEMENT METHOD, AND COMPUTER-READABLE RECORDING MEDIUM

A failure management server stores therein a plurality of failure cases in which the content of failure handling performed in the past in order to handle a failure is associated with the level of a contact person who is in charge of the failure handling. The failure management server stores therein a plurality of pieces of contact person information which are related to each of the contact persons which include level information that indicates the level attached to each of the contact persons. Then, the failure management server acquires, from the level information, the level of the contact person who is in charge of the failure handling that is requested for a search, extracts a failure case on the basis of the acquired level of the contact person, and outputs the extracted failure case as a search result.