Method and system for trouble ticketing

A method and system for monitoring and configuring at least one element of an IT infrastructure includes the following steps: receiving an incident trouble ticket from an input entity, said trouble ticket relating to at least one element of an IT infrastructure; analyzing, to which technology the in...

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Bibliographische Detailangaben
Hauptverfasser:	Koplin Oliver Helmut, Frohnauer Holger Otto
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	A method and system for monitoring and configuring at least one element of an IT infrastructure includes the following steps: receiving an incident trouble ticket from an input entity, said trouble ticket relating to at least one element of an IT infrastructure; analyzing, to which technology the incident trouble ticket relates; assigning the incident trouble ticket based on the technology to a system supporting the technology; converting the incident trouble ticket to an interoperable format; sending an forwarded trouble ticket in the interoperable format to a system adapted to support the technology; verifying, whether the forwarded trouble ticket was received by the system adapted to support the technology; and verifying, whether the forwarded trouble ticket is processed by the system adapted to support the technology.