TROUBLESHOOTING A PROBLEM WITH USER EQUIPMENT BASED ON A LOCATION OF A USER

A device may be configured to receive a technical support request from a mobile device. The technical support request may request troubleshooting for a problem with user equipment. The device may receive location information from the mobile device indicating a mobile device location. The device may...

Ausführliche Beschreibung

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Bibliographische Detailangaben
1. Verfasser:	NYSHADHAM Shiva Rama Krishna
Format:	Patent
Sprache:	eng
Schlagworte:	ANALOGOUS ARRANGEMENTS USING OTHER WAVES CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES DETERMINING DISTANCE OR VELOCITY BY USE OF RADIO WAVES LOCATING OR PRESENCE-DETECTING BY USE OF THE REFLECTION ORRERADIATION OF RADIO WAVES MEASURING PHYSICS RADIO DIRECTION-FINDING RADIO NAVIGATION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TESTING
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Beschreibung
Zusammenfassung:	A device may be configured to receive a technical support request from a mobile device. The technical support request may request troubleshooting for a problem with user equipment. The device may receive location information from the mobile device indicating a mobile device location. The device may determine whether the mobile device is at a user equipment location based on the mobile device location. The device may select a troubleshooting routine based on whether the mobile device is at the user equipment location. The device may cause an agent device to execute the troubleshooting routine. The device may provide, to an agent device, the troubleshooting routine to cause the agent device to troubleshoot the user equipment using the troubleshooting routine.