SYSTEMS AND METHODS TO IMPROVE DEALER SERVICE PERFORMANCE

Systems and methods for measuring and benchmarking dealer service retention values, and generating improvement guidance. The method facilitates analyzing and improving dealer service retention. A method provides a more granular measure for actual service retention value focusing on key performance c...

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Bibliographische Detailangaben
Hauptverfasser: HARBAUGH MICHAEL S, OWEN JONATHAN H, INMAN ROBERT R
Format: Patent
Sprache:eng
Schlagworte:
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Beschreibung
Zusammenfassung:Systems and methods for measuring and benchmarking dealer service retention values, and generating improvement guidance. The method facilitates analyzing and improving dealer service retention. A method provides a more granular measure for actual service retention value focusing on key performance categories and provides a benchmarked service retention value that controls for environmental factors outside of the dealer's control. The method enhances efforts of dealers to improve their service retention through comparing the dealer's actual service retention value to the benchmarked service retention value, prioritizing the performance categories by an amount of room for improvement in service retention, quantifying impact of controllable factors on an optimized service retention value, and prioritizing controllable factors by amounts by which of the factors would most efficiently increase the optimized service retention value per dollar invested for each particular dealer.