EXTRACTION OF SYSTEM ADMINISTRATOR ACTIONS TO A WORKFLOW PROVIDING A RESOLUTION TO A SYSTEM ISSUE

A method for creating a workflow using system administrator actions to resolve a system issue is provided. The method may include assigning a ticket to a category. The method may include capturing a first snapshot of a first system state of a machine before a system administrator begins a corrective...

Ausführliche Beschreibung

Gespeichert in:

Bibliographische Detailangaben
Hauptverfasser:	Sarkar Soumitra, Deng Yu, Mahindru Ruchi, Wang Long, Renganarayana Lakshminarayanan
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
Online-Zugang:	Volltext bestellen
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Beschreibung
Zusammenfassung:	A method for creating a workflow using system administrator actions to resolve a system issue is provided. The method may include assigning a ticket to a category. The method may include capturing a first snapshot of a first system state of a machine before a system administrator begins a corrective action. The method may include capturing a second snapshot of a second system state of the machine after system administrator corrective action. The method may include creating a difference set based on a comparison of the first snapshot and the second snapshot. The method may include generating summaries of administrator action. The method may include dividing the summaries into groups of summaries. The method may include constructing a candidate workflow for each group. The method may include presenting the candidate workflow to a subject matter expert. The method may include storing the reviewed candidate workflow in a repository.