PATTERN-BASED PROBLEM DETERMINATION GUIDANCE

Embodiments in accordance with the present invention disclose a method and system for pattern-based problem determination guidance. The method involves receiving data with respect to a computer system and determining a pattern index based on the data, searching a database to find a matching pattern...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: ROEHRSHEIM OLIVER, NOLL DIETMAR, ZISGEN HORST
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Embodiments in accordance with the present invention disclose a method and system for pattern-based problem determination guidance. The method involves receiving data with respect to a computer system and determining a pattern index based on the data, searching a database to find a matching pattern index, creating problem determination guidance based on the matching pattern index and an associated PCI triplet, sending the guidance to the computer system and receiving feedback from the computer system indicating the corrective action that was implemented, along with a response of the computer system, and storing in the database, data indicating the corrective action, and the response of the computer system to the corrective action.