PERSONAL CUSTOMER CARE AGENT

Information is aggregated and made available to users. A system monitors over the internet a first set of external information sources for a first user based on instructions from a first user profile that specifies information to aggregate for the first user. The system detects, based on the monitor...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: BANGALORE SRINIVAS, FENG JUNLAN, JOHNSTON MICHAEL JAMES ROBERT, MISHRA TANIYA
Format: Patent
Sprache:eng
Schlagworte:
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Beschreibung
Zusammenfassung:Information is aggregated and made available to users. A system monitors over the internet a first set of external information sources for a first user based on instructions from a first user profile that specifies information to aggregate for the first user. The system detects, based on the monitoring, new data at one of the first set of information sources. The system obtains the new data at the one of the first set of information sources, independent of preferences of the one of the first set of information sources. The system updates aggregated information for the first user with the new data from the one of the first set of information sources. The updated aggregated information for the first user is made available to the first user.