Automated Traversal of Interactive Voice Response Systems

Methods and apparatuses for interactive voice response system traversal are disclosed. In one example, a user selectable dialer is created including a dial number for an interactive voice response (IVR) system and an ordered sequence of IVR response data operable to transmit to the IVR system perfor...

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Bibliographische Detailangaben
Hauptverfasser:	BRAN CARY, MARGERUM BARRY L, PEROTTI ERIK
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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Beschreibung
Zusammenfassung:	Methods and apparatuses for interactive voice response system traversal are disclosed. In one example, a user selectable dialer is created including a dial number for an interactive voice response (IVR) system and an ordered sequence of IVR response data operable to transmit to the IVR system perform a desired operation. A user selection of the user selectable dialer is received, and the dial number is automatically dialed to connect to the IVR system and the ordered sequence of IVR response data is automatically transmitted to perform the desired operation.