DETERMINING PROBLEM RESOLUTIONS WITHIN A NETWORKED COMPUTING ENVIRONMENT

A method is provided for determining problem resolutions within a networked computing environment. The method includes retrieving, by one or more computer processors, event data from within a networked computing environment. The method includes determining, by the one or more computer processors, a characteristic of a database within the networked computing environment, the database storing a plurality of problem resolutions. The method includes determining, by the one or more computer processors, a search query corresponding to the event data and to the characteristic of the database. The method includes performing, by the one or more computer processors, a first search of the database using the search query and then refining, by the one or more computer processors, the search query. The method then includes performing, by the one or more computer processors, at least one additional search of the database using the refined search query.