ACHIEVING BETTER CASE OUTCOMES THROUGH THE USE OF AGGREGATE CASE HISTORIES

ACHIEVING BETTER CASE OUTCOMES THROUGH THE USE OF AGGREGATE CASE HISTORIES

A method of case management includes receiving a plurality of previously executed case instances, receiving a selection of current case attributes and at least one candidate case outcome during runtime of a currently executing case instance, and generating a visual representation of case distributio...

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Bibliographische Detailangaben
Hauptverfasser: SLOMINSKI ALEKSANDER A, ROZSNYAI SZABOLCS, DUFTLER MATTHEW J, CURBERA FRANCISCO, MUKHI NIRMAL K, LAKSHMANAN GEETIKA T
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:A method of case management includes receiving a plurality of previously executed case instances, receiving a selection of current case attributes and at least one candidate case outcome during runtime of a currently executing case instance, and generating a visual representation of case distributions using the previously executed case instances. The visual representation depicts a correlation between the current case attributes and the at least one candidate case outcome, and is generated using analytics applied to the plurality of previously executed case instances.