METHOD AND APPARATUS FOR INTERACTIVE MOBILE DEVICE GUIDANCE

Described herein are a method and system that has the capability to remotely instruct and guide end users of mobile devices to navigate through its various functions and configurations. The system comprises a repository, a control center, and an intelligent client on the mobile device, where the control center and mobile device operate in a client-server relationship and are in communication during a help session. An administrator uses the system to create step by step navigational instructions called story boards and reference device navigational maps which are uploaded to a repository. The control center pulls the relevant story boards and device navigation maps from the repository and uses it to remotely and interactively direct the end user of the mobile device to navigate through its various applications and functions. An intelligent client on the mobile device is used for assistance in this process, which in turn reports the end user progress back to the control center.