VIEWER PATTERN ANALYSIS

VIEWER PATTERN ANALYSIS

A microprocessor executable analytic module is provided that determines, for each of a plurality of selected contact center objects, a visually perceptible parameter based on contact center information and/or a performance parameter and provides a display incorporating the determined visually percep...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: GEIST MARC A, STEINER ROBERT C
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:A microprocessor executable analytic module is provided that determines, for each of a plurality of selected contact center objects, a visually perceptible parameter based on contact center information and/or a performance parameter and provides a display incorporating the determined visually perceptible parameters, wherein the display comprises an array of pixels and/or cells, each pixel and/or cell corresponding to a respective contact center object and a plurality of the pixels and/or cells having different visually perceptible parameters.