METHOD AND SYSTEM TO ESTABLISH A CALL TO A CONTACT CENTER

A method to establish a call to a contact center from a smart device includes: scanning a code with a camera or sensor of the smart device; decoding the code to obtain a reference to a call application; running the call application; decoding the code to obtain a telephone number or reference to a telephone number of the contact center and content data; initiating a telephone call to the contact center; transferring the content data and a caller identification over a data network to a remote data storage system; the contact center contacting the remote data storage system to verify presence of content data associated with the caller identification of the telephone call; and the contact center obtaining the content data and using the content data for further handling the telephone call.