Combining Problem and Solution Artifacts

An approach is provided in which a resolution manager stores a machine-readable problem, which includes a problem signature, and a human-readable solution in a document. The resolution manager receives an output file from a computer system and matches an output entry included in the output file to t...

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Bibliographische Detailangaben
Hauptverfasser: NORTON CAROLYN HAIBT, BULLIS PAUL KENNETH, CHEN LI, JULIN DANIEL P
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:An approach is provided in which a resolution manager stores a machine-readable problem, which includes a problem signature, and a human-readable solution in a document. The resolution manager receives an output file from a computer system and matches an output entry included in the output file to the problem signature. In turn, the resolution manager identifies the human-readable solution corresponding to the matched problem signature and provides the identified human-readable solution to the computer system.