PROACTIVE SERVICE PERFORMANCE MANAGEMENT

A method and system for performance management is provided. The method includes receiving a list comprising performance and compliance metrics and associated importance ratings for a service. Optimally balanced states and worst states for each metric are determined and related Service Delivery Quoti...

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Bibliographische Detailangaben
Hauptverfasser: BHATTACHARYA KAMAL K, SHRINIVASAN YEDENDRA BABU, NALLACHERRY JAYAN
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:A method and system for performance management is provided. The method includes receiving a list comprising performance and compliance metrics and associated importance ratings for a service. Optimally balanced states and worst states for each metric are determined and related Service Delivery Quotient (SDQ) values are calculated. Normalized SDQ values are generated and data indicating a circle comprising a radius R is received. A virtual circle comprising the radius R is generated from the data. The virtual circle is divided into sectors such that each metric comprises a sector angle value that is proportional to an associated importance rating. Bisectors and a star plot graph comprising the bisectors are generated.