AUTOMATICALLY EVALUATING CUSTOMER SATISFACTION

AUTOMATICALLY EVALUATING CUSTOMER SATISFACTION

A method for evaluating a satisfaction of a customer in a retail environment includes identifying an item for which the customer is searching in the retail environment, monitoring an activity of the customer with respect to the item in the retail environment, and automatically evaluating the satisfa...

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Bibliographische Detailangaben
Hauptverfasser: GATTI MAIRA ATHANAZIO DE CERQUEIRA, APPEL ANA PAULA, DE PAULA ROGERIO ABREU
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:A method for evaluating a satisfaction of a customer in a retail environment includes identifying an item for which the customer is searching in the retail environment, monitoring an activity of the customer with respect to the item in the retail environment, and automatically evaluating the satisfaction of the customer based on the activity of the customer with respect to the item.