Management and Prioritization of Processing Multiple Requests

Systems and methods are described for systems that utilize an interaction manager to manage interactions-also known as requests or dialogues-from one or more applications. The interactions are managed properly even if multiple applications use different grammars. The interaction manager maintains a...

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Hauptverfasser: FALCON STEPHEN RUSSELL, MILLER DAVID MICHAEL, BANAY DAN, YIP CLEMENT CHUN PONG
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Systems and methods are described for systems that utilize an interaction manager to manage interactions-also known as requests or dialogues-from one or more applications. The interactions are managed properly even if multiple applications use different grammars. The interaction manager maintains a priority for each of the interactions, such as via an interaction list, where the priority of the interactions corresponds to an order in which the interactions are to be processed. Interactions are normally processed in the order in which they are received. However, the systems and method described herein may provide a grace period after processing a first interaction and before processing a second interaction. If a third interaction that is chained to the first interaction is received during this grace period, then the third interaction may be processed before the second interaction.