MULTI-LEVEL MONITORING FRAMEWORK FOR CLOUD BASED SERVICE

A multi-level monitoring system is provided for monitoring multiple performance aspects of a cloud service concurrently in order to generate a full and reliable performance analysis of the cloud service. The multi-level monitoring system may include a set of components for carrying out the performance analysis of the cloud service which may be deployed together to operate externally, internally, or concurrently with the cloud service. The component framework of the multi-level monitoring system may include a main component, a plug-in associated with the main component, a definition database, a log database, and an output database. The main components of an example multi-level monitoring framework may include a probe runner component for probing the cloud service, a monitor component for generating alerts based on probe results, and a responder component for processing the alerts and taking appropriate actions to improve the cloud service performance.