SERVICE OUTAGE DETAILS IN AN ERROR MESSAGE

SERVICE OUTAGE DETAILS IN AN ERROR MESSAGE

One or more techniques and/or systems are disclosed for providing a customized service error message to a user of a service. An error encountered during a user action related to the service may be compared to one or more identified service outages to determine if the error may be attributable to any...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: GRADINARU IONUT CIPRIAN, OUYANG JIONG, MCQUILLAN GIL, KUMAR RAHUL SUDHIR, GARUDA GUPTA, MARCONI JAMIE JOE, ESTES CHAD STEVEN, OSBORNE THOMAS ERNEST
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Beschreibung
Zusammenfassung:One or more techniques and/or systems are disclosed for providing a customized service error message to a user of a service. An error encountered during a user action related to the service may be compared to one or more identified service outages to determine if the error may be attributable to any of the service outages. If the error may be caused by one or more of the identified service outages, the customized service error message can be provided, where the customized service error message comprises information about one or more of the identified service outages that cover the error. The customized service error message may be displayed to the user so that the user knows that the error is server/service side (e.g., as opposed to an issue on the user's local device), a timeframe within which the error is expected to be resolved, etc.