Services registry and method for enabling determination of the quality of a service therein

Services registry and method for enabling determination of the quality of a service therein

A services registry and method for enabling determination of the quality of a service provided therein are presented. The registry includes a service-oriented architecture (SOA) repository that takes as input information from a plurality of data sources that map to a plurality of rating dimensions....

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: POSPISIL RADEK, PELTZ CHRISTOPHER
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:A services registry and method for enabling determination of the quality of a service provided therein are presented. The registry includes a service-oriented architecture (SOA) repository that takes as input information from a plurality of data sources that map to a plurality of rating dimensions. The registry further includes a rating calculation engine that receives service characteristics for a service and calculates, based on category weightings and rating rules that are customizable by an organization, a service quality rating for provision to service consumers that takes into account the plurality of rating dimensions. The rating calculation engine recalculates the service quality rating over time as the service is being used and goes through lifecycle stages.