REMOTE ASSISTING METHOD AND SYSTEM

A remote assisting method is applied in a remote assisting system, which includes a server, a help-asking device and a helping device. The remote assisting method includes the following steps. First, ticket information is encrypted into encrypted ticket information, which is provided to the server,...

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Bibliographische Detailangaben
Hauptverfasser:	KUO LUNIA, KO LEEUN, HUANG YI-HSIUNG, TENG PO-YUAN
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	A remote assisting method is applied in a remote assisting system, which includes a server, a help-asking device and a helping device. The remote assisting method includes the following steps. First, ticket information is encrypted into encrypted ticket information, which is provided to the server, in response to a help-asking event and according to a first key. Next, the encrypted ticket information provided by the help-asking device is decoded into the ticket information according to a second key. Then, the ticket information, generated by decoding, is provided to the helping device such that the helping device can log in the help-asking device and perform a remote assisting operation.