PRIORITIZING PROBLEMS IN IT SERVICES

In an embodiment, the invention provides a method of prioritizing problems in IT services. The method comprises determining a plurality of N problems. An incident cost, a workaround cost, an expected resolution cost, and a total cost for each of the N problems is determined. A priority is assigned t...

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Bibliographische Detailangaben
Hauptverfasser:	BARTOLINI CLAUDIO, TRASTOUR DAVID, PELTZ CHRISTOPHER
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	In an embodiment, the invention provides a method of prioritizing problems in IT services. The method comprises determining a plurality of N problems. An incident cost, a workaround cost, an expected resolution cost, and a total cost for each of the N problems is determined. A priority is assigned to each of the N problems such that each priority has an expected resolution time. The priorities are assigned such that the total cost for fixing all N problems is lower than any other selection of priorities.