MULTIPLE SIMULTANEOUS CALL MANAGEMENT USING VOICE OVER INTERNET PROTOCOL

Illustrative embodiments provide a computer implemented method, apparatus, and computer program product for more effectively managing multiple call situations using voice over internet protocol. In one illustrative embodiment, the computer implemented method comprising, responsive to receiving a request to monitor a call from among multiple simultaneous calls using voice over internet protocol, creating a set of trigger criteria for the call and monitoring the call for the set of trigger criteria. Responsive to one of the set of trigger criteria having been met, identifying a triggered criteria and selectively invoking a rule with respect to the triggered criteria to produce a result, and notifying a requester of the result.