METHOD OF PERFORMING CALL PROGRESS ANALYSIS, CALL PROGRESS ANALYZER AND CALLER FOR HANDLING CALL PROGRESS ANALYSIS RESULT

The present invention relates to a method for performing call progress analysis, a call progress analyzer and a caller for handling call progress results. The method and the call progress analyzer are adapted to receive call related information, order the received call related information, and determine there from at least one probable outcome for the call related information, along with at least one corresponding confidence level. For doing so, the call progress analyzer includes an input, a buffer for ordering the received call related information, an output evaluating module for evaluating and determining the at least one probable outcome and the at least one confidence level thereof. The call progress analyzer further includes an output for sending the at least one probable outcome and at least one corresponding confidence level to a caller related to the received call related information. Finally, the caller includes an input for receiving the at least one probable outcome and the at least one confidence level, and a decision module for determining whether one of the at least one probable outcome is conclusive.