METHOD AND SYSTEM FOR PROVIDING A MULTI-CHANNEL VIRTUAL COLLECTIONS CENTER

METHOD AND SYSTEM FOR PROVIDING A MULTI-CHANNEL VIRTUAL COLLECTIONS CENTER

An integrated multi-channel virtual collections center and methods for using the same are disclosed. The collections center may include a program management module, a communications module and a data analytics module. The program management module may be configured to generate a plurality of scenari...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: SCARBOROUGH JOSEPH M, ZHANG YE, WILLEY DAWN M, CENTRONE JOSEPH F
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:An integrated multi-channel virtual collections center and methods for using the same are disclosed. The collections center may include a program management module, a communications module and a data analytics module. The program management module may be configured to generate a plurality of scenarios for a debt collection campaign. The communications module may be configured to automatically present a scenario to a debtor and to receive response data from the debtor. The communications module may include a plurality of communication channels. The data analytics module may be configured to automatically analyze response data received from the communications module and to select a communications channel and a scenario for the communications module based on the response data.