Real time web-based system to manage trouble tickets for efficient handling
A method of directing a trouble ticket includes receiving a trouble ticket via a web interface, characterizing the trouble ticket by group (i.e., assigning the trouble ticket to a group), and directing the trouble ticket to a maintenance center technician who is a specialist in the type of problems...
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| Format: | Patent |
| Sprache: | eng |
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| Zusammenfassung: | A method of directing a trouble ticket includes receiving a trouble ticket via a web interface, characterizing the trouble ticket by group (i.e., assigning the trouble ticket to a group), and directing the trouble ticket to a maintenance center technician who is a specialist in the type of problems indicated by the group. The method may be performed by a computer system in response to a set of instructions stored on a computer-readable medium. |
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