Prediction of service level compliance in it infrastructures

Prediction of service level compliance in it infrastructures

A method is provided of predicting a degree of service-quality compliance in an IT infrastructure. The method is carried out at a current point of time within an evaluation period before the end of the evaluation period, wherein service-quality compliance means that a service-quality parameter of th...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: LAYE CHRISTOPHE, COLLOMB JEAN-MICHEL
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:A method is provided of predicting a degree of service-quality compliance in an IT infrastructure. The method is carried out at a current point of time within an evaluation period before the end of the evaluation period, wherein service-quality compliance means that a service-quality parameter of the IT infrastructure complies with a service-quality objective. The method includes obtaining a statistic which indicates probabilities that the service-quality parameter will comply with the service-quality objective in sub-periods of the future part of the evaluation period. The statistic is based on known compliance frequencies in equivalent sub-periods in the past. A calculation, on the basis of the statistic, indicates an estimated duration in which the service-quality objective will be complied with during the future part of the evaluation period.