Monitoring system for support of customer-specific configuration of remote devices

A method and system for providing generic configuration parameter values and criteria-specific parameter values to a remote device by a centralized system, comprises generating a template having generic configuration parameter values as well as criteria-specific configuration parameter values based on a predetermined criteria, and updating a parameter in the remote device according to the criteria-specific configuration parameter values if the device meets the predetermined criteria, and according to the generic configuration parameter values otherwise. Events generated by the remote device are filtered according to both the generic parameter values and the criteria-specific parameter values prior to being sent (or not sent) to the centralized system. Additionally, other activities taking place on the remote device can be taken dependent on the settings of these parameter values.