Communication system and method

Embodiments of the present invention relate to a communication system comprising means to process identification data associated with a communication; and means, responsive to the identification data, to access a data base to invoke at least one voice application arranged for providing assistance in...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: TAYLOR RICHARD, TOFTS CHRISTOPHER
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Embodiments of the present invention relate to a communication system comprising means to process identification data associated with a communication; and means, responsive to the identification data, to access a data base to invoke at least one voice application arranged for providing assistance in relation to a respective fault; the data base having been configured to comprise the at least one voice application related to the respective fault.