Methods, systems, and devices for determining COS level

Certain exemplary embodiments comprise a method comprising a plurality of activities, comprising: based on an analysis of historical information regarding packet traffic conveyed on a local area network associated with a customer, the packet traffic also conveyed on a wide area network managed by a service provider and coupled to the local area network: receiving information relating to a requested change in capacity provisioned for packet traffic conveyed on the wide area network; and automatically changing the capacity provisioned for packet traffic conveyed on the wide area network.