Method and apparatus for the dynamic tuning of recovery actions in a server by modifying hints and symptom entries from a remote location

The present invention relates to a method, apparatus, and computer instructions for dynamic tuning of recovery actions in a server by modifying hints and symptom entries from a remote location. A runtime error controller receives an incident, which is compared with other incidents in the local cache of rules from a knowledge base. The knowledge base contains hints and symptom entries, which describe specifics of an incident and the data to collect. If the incident is matched, dynamic tuning information for the incident is retrieved and diagnosed to determine the recovery actions for the incident. Recovery actions are invoked to capture data, dump data structures, and return control to the runtime server. The data that has been captured or dumped is logged for future analysis. The hints and symptom entries in the knowledge base may be modified, expanded and fine-tuned with experience over time.