System and method for managing computer and phone network resources

A system tracks ownership data for data resources coupled on a network. The system includes a data extractor for extracting data resource communication activity data from a plurality of network activity data sources, a database of organizational data resource ownership data, and a communication acti...

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Hauptverfasser: O'REILLY JOHN P, JENSEN MORTEN S, CAMPBELL RENE L, RAU DEAN D, MAURO RICHARD L, GAFFNER IAN M, JONES KENT H, MCABEE-REHER RAPHAEL D
Format: Patent
Sprache:eng
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Zusammenfassung:A system tracks ownership data for data resources coupled on a network. The system includes a data extractor for extracting data resource communication activity data from a plurality of network activity data sources, a database of organizational data resource ownership data, and a communication activity report generator for correlating extracted data resource communication activity data and organizational data resource ownership data so that ownership of communication activity may be tracked. The data extractor obtains network activity data from a variety of data sources such as firewalls, routers, servers, PBXs, softswitches, media gateways, SS7 signaling points, integrated access devices, and calling card imports. Network activity data about communication activity may be obtained directly from the data resources initiating the communication activity or from data sources that handle communication activity initiated by a data resource. The network activity data are then processed to extract data resource communication activity data. Organizational data resource ownership data includes data for identifying the data resources from which communication activity data are extracted and the organizational entities owning the data resources. Typically, these organizational entities include company data, division data, department data, and owner data. This data may then be linked to identify an owner as being associated with a particular department and division within a company. The communication activity report generator may be used to generate a response to a directory query or a history query. A response to a directory query identifies one or more data resources and the ownership data linked to that device. A response to a history query identifies for a particular time period, one or more data resources, the network activity initiated by those data resources and ownership data linked to those data resources.