Audio processing using artificial intelligence for early disease identification and member engagement

A system and method for audio processing using artificial intelligence during a voice interaction is configured to improve early identification of disease and case management of a diagnosed member in a healthcare system. Audio data is generated from a voice call between customer service representati...

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Bibliographische Detailangaben
Hauptverfasser:	Goswami, Shashank, Hasan, Sheikh Sadid Al, Yu, Szu-Min, Churgin, Matthew A, Hsin, Tien-Yu, Telukuntla, Prasad
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATIONTECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING ORPROCESSING OF MEDICAL OR HEALTHCARE DATA INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTEDFOR SPECIFIC APPLICATION FIELDS MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION
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Beschreibung
Zusammenfassung:	A system and method for audio processing using artificial intelligence during a voice interaction is configured to improve early identification of disease and case management of a diagnosed member in a healthcare system. Audio data is generated from a voice call between customer service representative (CSR) of the healthcare system and then processed by one or more of a speech-to-text recognition model, a topic detection model, a speaker recognition model, a tone model, an intent identifier, and a sentiment identifier. Then the output of the audio processing is used to detect a condition and automatically perform an action.