Methods and systems for troubleshooting network device

Embodiments of a device and method are disclosed. In an embodiment, a method of network device troubleshooting involves at a cloud server, assigning a troubleshooting task for troubleshooting a network device deployed at a customer site to an operator, at the cloud server, receiving data regarding a...

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Bibliographische Detailangaben
Hauptverfasser:	Madupu, Arun, Sathyanarayanan, Ganesh, Nedungadi, Promode, Katukam, Suresh, Reddy, Sumanth Narayana, Bollapragada, Vijay
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION WIRELESS COMMUNICATIONS NETWORKS
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Beschreibung
Zusammenfassung:	Embodiments of a device and method are disclosed. In an embodiment, a method of network device troubleshooting involves at a cloud server, assigning a troubleshooting task for troubleshooting a network device deployed at a customer site to an operator, at the cloud server, receiving data regarding an issue in the network device that is gathered by the operator at the customer site, and, at the cloud server, recommending a remedy action for the issue in the network device to the operator based on the data regarding the issue in the network device.