System for focused conversation context management in a reasoning agent/behavior engine of an agent automation system

An agent automation system includes a memory configured to store a reasoning agent/behavior engine (RA/BE) including a first persona and a current context and a processor configured to execute instructions of the RA/BE to cause the first persona to perform actions comprising: receiving intents/entit...

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Hauptverfasser: Sunkara, Srinivas Satyasai, Subbarao, Murali B, Santos, Lewis Savio Landry, Sapugay, Edwin, Madamala, Anil Kumar, Naboka, Maxim
Format: Patent
Sprache:eng
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Zusammenfassung:An agent automation system includes a memory configured to store a reasoning agent/behavior engine (RA/BE) including a first persona and a current context and a processor configured to execute instructions of the RA/BE to cause the first persona to perform actions comprising: receiving intents/entities of a first user utterance; recognizing a context overlay cue in the intents/entities of the first user utterance, wherein the context overlay cue defines a time period; updating the current context of the RA/BE by overlaying context information from at least one stored episode associated with the time period; and performing at least one action based on the intents/entities of the first user utterance and the current context of the RA/BE.