System and method of enabling and managing proactive collaboration

A collaboration management system, comprising a database having stored operator information about the participating operators, the operator information of each operator comprising at least one operator class assigned to the respective operator; a data receiver configured to receive a data stream comprising a plurality of electronic messages from a plurality of communicating agents, each electronic message comprising at least one piece of information; a message parser operatively coupled with the data receiver, the message parser configured to parse the received electronic messages to extract pieces of information of the parsed electronic messages and to classify the electronic messages according to one or more ontologies from a set of pre-defined ontologies; a recommendation engine operatively coupled with the message parser and the database; and a data distributor operatively coupled with the recommendation engine.