Abnormality handling support apparatus, method, and program

In an embodiment of the present invention, a memory stores case performances on anomaly handling of a plurality of apparatuses. A hardware processor performs: identification processing of identifying an anomaly cause of an abnormal apparatus in the plurality of apparatuses; selection processing of selecting an estimation model for estimating a handling method suitable for the anomaly cause from a plurality of estimation models based on the case performance of the abnormal apparatus; estimation processing of estimating a handling method suitable for the anomaly cause among a plurality of handling methods based on the selected estimation model; and output processing of outputting information indicating the estimated handling method.