Selecting dialog acts using controlled randomness and offline optimization

Dialog acts (e.g., questions) are selected for voice browsing by a machine learning model trained to identify a dialog act that is most likely to lead to a desired outcome. When an invocation is received from a user, a context of the invocation is determined, and a pool of dialog acts is scored base...

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Bibliographische Detailangaben
Hauptverfasser:	Vik, Torbjorn, Mairesse, Francois, Bueche, Edward, Ye, Tao
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION
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Beschreibung
Zusammenfassung:	Dialog acts (e.g., questions) are selected for voice browsing by a machine learning model trained to identify a dialog act that is most likely to lead to a desired outcome. When an invocation is received from a user, a context of the invocation is determined, and a pool of dialog acts is scored based on the context by a machine learning model. Dialog acts are selected from the pool and presented to the user in accordance with a randomization policy. Data regarding the dialog acts and their success in achieving a desired outcome is used to train one or more machine learning models to select dialog acts in response to invocations.