Recommending a dialog act using model-based textual analysis

A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a conversation between a first participant and a second participant; receiving, utilizing the processor, an objective of the first participant for the conversation betwee...

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Bibliographische Detailangaben
Hauptverfasser:	Bhuiyan, Mansurul, Oraby, Shereen, Akkiraju, Rama Kalyani T, Tomkins, Sabina, Sinha, Vibha S, Xu, Anbang, Gundecha, Pritam S, Mahmud, Jalal U
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION
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Beschreibung
Zusammenfassung:	A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a conversation between a first participant and a second participant; receiving, utilizing the processor, an objective of the first participant for the conversation between the first participant and the second participant, where the objective is separate from the conversation; determining, utilizing the processor, a dialog act to be entered by the first participant that meets the objective, utilizing a model, including scoring a plurality of proposed dialog acts based on an amount that each proposed dialog act will change a probability of the objective being achieved during the conversation, and determining the dialog act to be entered, based on the scoring; and returning, utilizing the processor, the dialog act to the first participant.