Information processing apparatus, information processing method, and information processing program

This invention can readily, reliably perform identity verification and input of user information when opening an account from a terminal. An information processing apparatus includes a first feature extractor extracting a first feature from a face image of a user included in a moving image, a second feature extractor extracting a second feature from a face image of an identity verification document for authenticating the user included in the moving image, a collator collating whether the first feature and the second feature match each other, a determiner instructing the user to perform a predetermined action, and determining whether an action of the user included in the moving image corresponds to the instructed predetermined action, and a verifier verifying that the user is the person himself or herself, when the first feature and the second feature match each other and the action of the user corresponds to the instructed predetermined action.