Enhanced management of network outages

This disclosure describes systems, methods, and devices related to network outage management. A method may include receiving a first indication of a first cable system outage. The method may include identifying a start time associated with the first cable system outage, and determining, based on the...

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Bibliographische Detailangaben
Hauptverfasser:	Yates, Shane, Milley, Drew, Stublen, Brian, Aktaran-Kalayci, Tuba, Gao, Will, Welin, Christian, Pfaff, Brad
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	This disclosure describes systems, methods, and devices related to network outage management. A method may include receiving a first indication of a first cable system outage. The method may include identifying a start time associated with the first cable system outage, and determining, based on the start time, a time period during which to refrain from generating a service ticket indicative of the first cable system outage. The method may include determining that the first cable system outage has not ended at an end time of the time period, and receiving a second indication of a second cable system outage. The method may include determining that the second cable system outage begins during the time period and has not ended at the end time. The method may include generating and sending a service ticket indicative of the first cable system outage and the second cable system outage.