Interactive chatbot for multi-way communication

Provided are systems and methods for an interactive bot for multi-way communication. In one example, the method may include displaying a user interface including a communication session between a first user, a second user, and a chatbot, detecting, via a user interface, a request submitted by the fi...

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Bibliographische Detailangaben
Hauptverfasser:	Wason, Shivali, Gupta, Ayushi, Mehta, Kashish, Vaishnav, Shalab
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	Provided are systems and methods for an interactive bot for multi-way communication. In one example, the method may include displaying a user interface including a communication session between a first user, a second user, and a chatbot, detecting, via a user interface, a request submitted by the first user to the second user via the user interface, determining, via a machine learning model, a response to the request based on a type of object associated with the communication session, and determining a confidence value of the determined response, and outputting a message from the chatbot via the user interface which includes the determined response, in response to the confidence value of the determined response being above a predetermined threshold value.