Information technology service management records in a service level target database table

Information technology service management records in a service level target database table may include aggregating, at a predetermined elapsed time, a plurality of actions performed on each of a plurality of ITSM records since a prior update of an SLT database. Service level target tracking may furt...

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Bibliographische Detailangaben
Hauptverfasser: Cohen, Ben, Tzadikevitch, Gil, Atedgi, Einat
Format: Patent
Sprache:eng
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Zusammenfassung:Information technology service management records in a service level target database table may include aggregating, at a predetermined elapsed time, a plurality of actions performed on each of a plurality of ITSM records since a prior update of an SLT database. Service level target tracking may further include identifying a portion of the plurality of aggregated actions that are applicable to an SLT database table entry corresponding to an ITSM record of the plurality of ITSM records. Service level target tracking may also include compressing, in a single operation, the portion of the plurality of aggregated actions.