System and methods for using real-time context to proactively start a communication with a customer through a different device

Systems, apparatuses, and methods for providing support or service to a customer, such as a user of a service or product. The support or service may include one or more of assistance with operation, registration, configuration, trouble shooting, account creation, installation of software, replacemen...

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Bibliographische Detailangaben
Hauptverfasser:	Tripathy, Abinash, Ashby, Erik Richard, Deshmukh, Adityo
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	Systems, apparatuses, and methods for providing support or service to a customer, such as a user of a service or product. The support or service may include one or more of assistance with operation, registration, configuration, trouble shooting, account creation, installation of software, replacement, repair, payment for services, and obtaining coverage under a warranty. A bootstrap code or other form of data is generated by a customer support provider and is transferred to the customer and used to authenticate the customer and enable access to securely stored contextual information regarding the device and/or identification information regarding the customer. The code may be provided by the customer support provider to a company and then provided to the customer.