Customer care training with situational feedback generation

In an approach for training customer service agents using persona-based chatbots, a processor retrieves customer service interaction information. A processor analyzes, using natural language processing, the customer service interaction information, wherein the analyzing includes preprocessing and ag...

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Bibliographische Detailangaben
Hauptverfasser:	Akkiraju, Rama Kalyani T, Sinha, Vibha S, Xu, Anbang, Mahmud, Jalal U
Format:	Patent
Sprache:	eng
Schlagworte:	ADVERTISING APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND,DEAF OR MUTE CALCULATING COMPUTING COUNTING CRYPTOGRAPHY DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES DIAGRAMS DISPLAY EDUCATION EDUCATIONAL OR DEMONSTRATION APPLIANCES ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY GLOBES PHYSICS PLANETARIA SEALS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	In an approach for training customer service agents using persona-based chatbots, a processor retrieves customer service interaction information. A processor analyzes, using natural language processing, the customer service interaction information, wherein the analyzing includes preprocessing and aggregating the customer service interaction information. A processor interacts with a user. A processor provides feedback to the user, based on the user's style and performance during training.