Remote recovery and support using chat messages

Remote recovery and support using chat messages

A client computing system receives a chat message with an action identifier. The chat message is parsed to identify executable recovery code on the client computing system. The executable recovery code is represented in a chat message interface on the client computing system, along with an authoriza...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Valdes Esquivel, Zyanya, Moody, Scott A, Mollerup, Jonathan H, Yin, Yuedong, Slaba, Diana, Delgado, Luis, Solkar, Shakeel
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Beschreibung
Zusammenfassung:A client computing system receives a chat message with an action identifier. The chat message is parsed to identify executable recovery code on the client computing system. The executable recovery code is represented in a chat message interface on the client computing system, along with an authorization actuator. Actuation of the authorization actuator is detected and the recovery code is executed on the client computing system.